Unlock Financial Tools, Investment Insights, And Expert Guidance“ All In One Convenient App !
Visit Our ABCD Page
PLAY STORE
APPSTORE
PlayStore
Insurances
INVESTMENTS
LOANS
PAYMENTS
QUICK SERVICES
HEALTH INSURANCE
- Housing Loans
- Personal Finance
- SME & Business Finance
- Gold Loan
- Loan Against Property
- Loan Against Securities
- Corporate Finance
Home Loan
Find customised home loan solutions for your unique needs
Balance Transfer
Find a better interest rate for your existing home loan
Top up Home Loan
Get a loan on your existing home loan to meet your needs
Loan Against Property
Turn your assets into a financial ally
Personal Loan
Meet all your dreams and needs with a collateral-free Personal Loan
Flexi Loan
Make loan repayment flexible and hassle-free with Flexi Loans
Instant Personal Loan
Get quick funds with Aditya Birla Capital Instant Personal Loan
Long Term Personal Loan
Enjoy affordable repayments and a flexible tenure with Aditya Birla Capital
Personal Loan Eligibility
Check your Aditya Birla Capital Personal Loan eligibility
Personal Loan Interest Rates
Enjoy low personal loan interest rates for affordable repayments
Are you eligible for a Personal Loan? Find out now!
Calculate Now
Secured Business Loan
Boost your business with competitive rates & flexible terms
Line Of Credit
Get anytime funds, quick approval, & ongoing support with Line of Credit
Working Capital Demand Loan
Strengthen your business cash flow with quick access to funds & flexible repayment options
Supply chain financing Solution - Invoice Discounting
Improve your cash flow & gain quick access to funds by discounting your invoices
Unsecured Business Loan
Fuel your business with fast approval & flexible terms
Construction Finance
Our solutions with Flexible funding, project requirements to drive construction forward.
Commercial Property Purchase
Turn your property vision into reality with flexible terms and competitive interest rates.
Lease Rental Discounting
Supporting real estate businesses in project completion
Mauris Porta Arcu Id Tortor Pulvinar Cursus. Mattis, Diam Id.
CALCULATE NOWLoan Against Shares
Leverage your investments with Loan Against Shares, while retaining ownership of your assets
Loan Against Mutual Funds
Unlock the value of your investments while keeping your assets intact
Loan Against Life insurance Policy
Get loans for all your business needs at attractive rates
IPO financing
Seize investment opportunities with IPO Financing to help you invest with ease.
Promoter Funding
Empower your business growth with financial solutions to support expansion & ownership
Project Finance
Turn your ideas into reality with flexible funding to support your vision from start to finish
Structured Finance
Unlock customized financial solutions designed to meet the unique needs of complex business projects
Working Capital Demand Loan
Keep your business running smoothly with quick access to funds for day-to-day operations
Term Loan
Achieve your business goals with flexible repayment options & competitive rates for long-term growth
Debt Funds
Diversify your portfolio and reduce risk with Debt Funds
Equity Funds
Invest smartly in Equity Funds to aim for higher returns
Hybrid Funds
Diversify your portfolio and reduce your risk with a mix of equity and debt
Retirement Funds
Goal-oriented fund with a lock-in period to create a corpus for retirement
Children’s Funds
Secure your child’s financial future with solutions-oriented children’s funds
Exchange Traded Funds
Unlock a smart, hassle-free way to invest in various assets
Fund Of Funds
Choose the smart way to diversify risks and grow investments
Index Funds
Follow the benchmark of smart investors to grow your wealth
Calculate wealth creation through lumpsum investment in Mutual Funds
Calculate Now
Equity Trading
Invest or trade in equity for attractive returns and long-term capital growth
Margin Trading Facility
Get up to 5X leverage on leading stocks & increase your trading power
Bonds
Give your portfolio stability with attractive returns
Start trading in equities and other securities. Grow your wealth with our Demat account.
-
Attractive returns
-
-
-
Term Insurance
Bring security and peace to life’s unpredictability
Retirement Plans
Get a guaranteed regular pension plus lump sum on plan maturity
Savings Plans
Get a guaranteed regular pension plus lump sum on plan maturity
ULIP Plans
Get the benefits of insurance & wealth creation in one convenient plan
Find out how much life insurance you need with our Human Life calculator
Calculate Now
Eye Insurance
Protect your vision with comprehensive eye insurance.
Dental Insurance
Protect your smile with comprehensive dental insurance and coverage plans tailored for you.
Hospicash Insurance
Get financial support with our hospital cash insurance for unexpected medical expenses.
Mental Health & Nutrition Insurance
Get the best mental health insurance online with ABCD Aditya Birla Capital today!
Personal Accident Insurance
Secure your future with our affordable personal accident insurance plans.
Pay Bills
Utility bill payments made easy with BillPay
Pay for Anything
Shopping grocery, lifestyle or paying bills, pay anything with our payment solutions
Pay Anyone
Sending money to individuals and businesses made easy and instant
Pay on Call
Pay on call in 3 simple steps by providing your UPI ID
Aditya Birla Capital Limited
Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 63,750 employees, the businesses of ABCL have a nationwide reach with over 1,712 branches and more than 200,000 agents/channel partners along with several bank partners.
Nationwide Branches
1,712
No. of Employees
63,750+
Agents/Channel Partners
2,00,000+
Aggregate Assets
INR 5.50 Lakh Cr
Active Customer Base
39 Million
Consolidated Lending Book
INR 1.78 Lakh CrCorporate Governance Policies
- Policy for appointment of Statutory Auditors
- ABCL NRC Policy
- Corporate Social Responsibility
- Fair Practices Code
- Internal Guidelines on Corporate Governance
- Familiarization Programme for Independent Directors
- Disclaimers
- Ombudsman
- Privacy Policy
- Trademark Policy
- Vigil Mechanism / Whistle Blower Policy
- Regulatory Disclosure
Financial and Debt-Related Policies
Business and Partnership Policies
- Press Releases
- Our Digital Lending Platform Partners
- ABCL Collection and Recovery Agency List
- ABFL Terminated Collection and Recovery Agency List
- Importance of Following Repayment Schedule
- Scheme of Amalgamation
- SEBI Disclosures
- Interest Rates & Service Charges
- Discontinued Service provider list
- Terms & Conditions
- Fraud Awareness
- Archival Policy
Read about Money
Money management made easy
Read about Tax
Understanding direct and indirect taxes
Read about Retirement Plan
Know how to plan retirement well
Read about Insurance
Insurance and it's aspects for laymen
Read about Investing
Investments and their jargon - simplified
Read about Loans and Financing
Know all about loans and their management
Personal Loan EMI Calculator
Estimate your monthly loan repayments with Personal Loan EMI Calculator
Home Loan Eligibility Calculator
Calculate the expected EMI of your loan for easier repayments
BMI Calculator
It measure your leanness or obesity basis your height and the weight.
Income Tax Calculator
Calculate the tax payable by you based on your income
SIP Calculator
Estimate the returns you can earn with your SIP investments
SWP Calculator
Calculate the Life Insurance cover you need to secure your family’s future
Life Insurance
Health Insurance
Mutual Fund
Home Finance
Personal Finance
Stocks & Securities
Job Description
Team Member - Data Analytics
SHARE THIS JOB
Job Description
Job Purpose
The purpose of the job is to identify and implement new processes or methods within the Digital Operations function driven by an outside-in stimulus [business / regulatory / market driven need etc] The role holder is also required to enhance Customer Experience across all Digital Touchpoints through process changes & standardization.
Job Context & Major Challenges
Job Context/ Job Challenges:
Organisation Context
Established in 1994, Aditya Birla Sun Life Asset Management Company, (ABSLAMC) is a joint venture between Aditya Birla Group and Sunlife Financial Inc., a leading international financial services company in Canada.
ABSLAMC is a fund manager for Birla Sunlife Mutual Funds and currently ranks as the fourth largest fund Management houses in India with a total Average AUM base of over INR 2 Lakh 45 Thousand crores (as on Nov 2017)There are approx. 119 schemes managed by the organisation as on Nov 2017. The Company follows a long – term, fundamental research based approach to investment and thrives to provide a transparent and ethical services to its investors.
One of the key challenges for ABSLAMC has been to maintain a balance between moving with dynamic and constantly changing regulatory norms of the country and maintaining growth and profitability in the extremely competitive market. And some of key strengths of the organization that have helped it to sustain and grow are:
Focus on Technology – The organization has been in the forefront in implementing technological innovation to foster innovation and also to improve efficiency for its stakeholders, whether it is employees, clients or distributors
Product Innovation – ABSLAMC has been known to be a pioneer in terms of products and has a history of launching innovative, category defining products like Birla Cash plus, etc.
Research based approach – ABSLAMC has one of the largest team of research analyst dedicated to tracking down the best companies to invest in
Strong Distributor Delivery Mechanism – The Company has developed a 4 -pronged sales/delivery mechanism to ensure maximum reach and penetration to the end customers. This mechanism includes Company’s direct Channels (branches/online), Independent Financial Advisors (IFAs), National Distributors (ND) and Banks.
Regulator Interface – ABSLAMC plays a key role in the Association of Mutual Funds in India (AMFI) with quite a few members of the top management being a part of the AMFI Board. It has hence ensured that it can discuss any new Industry development from a regulatory perspective at the initial stages with the Regulator as well as the Industry Association
People Management – ABSLAMC believes in continuously measuring the perception of its people using a 4-S approach, namely Satisfaction, Say, Stay and Strive, which has enabled it to garner a workforce committed and aligned to the overall business success.
Key Challenges for the role are as follows:
To manage existing and create new functionalities that are offered across online channels.
Execution of new processes based on ideating, process mapping, rollout after stakeholder sign-off.
Identifying and implement innovative delivery mechanisms, new products, new functionalities and features aimed at enhancing customer experience.
Cost Optimization through process automation and increasing process efficiency.
Innovating, benchmarking activities carried out on an ongoing basis to provide best in class digital experience to customers and partners while keeping the risks low and being high on compliance.
Conducting scoping out the enhancements & new developments, project managing the delivery, BRD sign-off, UAT Testing and delivery.
Closely coordinating across internal stakeholders like – Operations Team i.e. Unit Admin & Branch Operations, Customer Service, Marketing, Risk & Compliance, Customer Service and external stakeholders like RTA, Banks, Payment Aggregators, IT Team & Solution Providers.
Identify transactions and services that can be digitized to create Service Differentiator and enhance customer experience.
Ensure highest availability and scalable processes to ensure least failures.
Enhance customer experience through reduction and simplification of transaction steps through optimization in User Interfaces across all digital channels.
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Product & Process Re-engineering | Reviewing the existing process to improve and enhance customer experience. Reduction of redundant steps and increasing speed of execution on all online platforms. To ensure failure minimisation and dropouts. Improving the User Interface and making it more simple and fast for customers. Improving the User Experience through smart interface. Create and architect a failure remediation process and communication. API Gateway management from operations perspective. |
| KRA2 | Maintenance of existing Product & Process | Continuous improvement and changes on account of enhancements and regulatory changes. Ensuring transaction traceability across all channels and adequate logs. Failure analysis and creating scalable fail safe processes for digital transaction. Creation of backup processes and designs to ensure maximum available time. Maintenance of existing Web-service and improving their response time and quality. Managing Existing Online Transactions and ensuring service. |
| KRA3 | New Product & Process Rollout | Project scoping with internal as well as external stakeholders. Ensuring Risk & Compliance approvals are taken for new product and/or process. Co-create Product or Process at RTA for online and have the process designed for least manual intervention. Creation of new web-service for the process rollout. Rendering New Transactions Online across all digital assets. Solution based packaging of transactions and creating innovative customer solutions with Digital IT Team. Payment Tie-ups for online transactions |
| KRA4 | Customer Experience | Redesign the current digital experience across all the digital channels to improve customer experience. Enable new and innovative solutions for customers to transact. Rolling out Differentiated Service Experience for Online customers across all touchpoints Contact Centre Chatbot Branch Rolling out Differentiated Communication Customer Partner Create uniform UI / UX across all digital channels to improve Customer Experience Increase Efficiency and Speed of Execution |
0 - 4 years
Under Graduate
AB Housing Finance Limited
Aditya Birla Health Insurance
Aditya Birla Capital Limited
Aditya Birla Sun Life AMC Ltd
AB Sun Life Insurance Co Ltd
Aditya Birla Sun Life AMC Ltd
AB Sun Life Insurance Co Ltd
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
AB Sunlife Pension Mngt Ltd
AB Sun Life Insurance Co Ltd
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Health Insurance
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Sun Life AMC Ltd
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Financial Shared Ser Ltd
Aditya Birla Sun Life AMC Ltd
AB Sun Life Insurance Co Ltd
AB Sun Life Insurance Co Ltd
AB Financial Shared Ser Ltd
Aditya Birla Sun Life AMC Ltd
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Sun Life AMC Ltd
HDFC Bank Relationship
Aditya Birla Sun Life AMC Ltd
HDFC Bank Relationship
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
AB Housing Finance Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Sun Life AMC Ltd
Aditya Birla Sun Life AMC Ltd
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
AB Housing Finance Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Housing Finance Limited
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
AB Housing Finance Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
AB Housing Finance Limited
AB Housing Finance Limited
Third Party Distribution
HDFC Bank Relationship
AB Housing Finance Limited
AB Housing Finance Limited
Direct Marketing
Aditya Birla Sun Life AMC Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
HDFC Bank Relationship
HDFC Bank Relationship
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
AB Housing Finance Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
AB Sun Life Insurance Co Ltd
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
HDFC Bank Relationship
HDFC Bank Relationship
Aditya Birla Health Insurance
Agency Sales
Aditya Birla Capital Limited
Aditya Birla Health Insurance
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
AB Sun Life Insurance Co Ltd
AB Sun Life Insurance Co Ltd
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
Aditya Birla Sun Life AMC Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
Aditya Birla Sun Life AMC Ltd
Aditya Birla Sun Life AMC Ltd
AB Sun Life Insurance Co Ltd
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
Aditya Birla Health Insurance
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
Aditya Birla Sun Life AMC Ltd
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
AB Housing Finance Limited
Aditya Birla Capital Limited
Aditya Birla Capital Limited
Aditya Birla Sun Life AMC Ltd
AB Sun Life Insurance Co Ltd
Aditya Birla Capital Limited
AB Sun Life Insurance Co Ltd
AB Sun Life Insurance Co Ltd
AB Housing Finance Limited
AB Housing Finance Limited
Aditya Birla Capital Limited
AB Housing Finance Limited
HDFC Bank Relationship
AB Housing Finance Limited
HDFC Bank Relationship
Aditya Birla Health Insurance
AB Housing Finance Limited
Aditya Birla Sun Life AMC Ltd
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
AB Housing Finance Limited
Aditya Birla Sun Life AMC Ltd
Aditya Birla Capital Limited
AB Housing Finance Limited
AB Sun Life Insurance Co Ltd
